Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information we collect when you use our website or services, how we use it, and how we protect it. By using our website or contacting us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Your name, phone number, and email address when you contact us or submit a quote request.
• Your vehicle information, including make, model, and current location, when you request service.
• General usage data such as pages visited, time spent on site, and your approximate geographic region, collected through standard website analytics tools.
• Any additional information you voluntarily provide in a form, email, or phone conversation.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service requests and provide towing and roadside assistance.
• To contact you about your request, including confirming appointments and following up after service.
• To improve our website and services based on how visitors use them.
• To communicate with you about relevant offers or service updates, only if you have opted in.
• To comply with legal obligations when required.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure forms and limiting access to your information to staff who need it to perform their job. While no system is completely secure, we do our best to keep your data safe.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as dispatching software or payment processors, but only to the extent necessary to provide those services. These providers are required to keep your information confidential. We may also disclose your information if required by law or to protect the rights and safety of our business or others.

5. Cookies and Tracking

Our website may use cookies or similar tracking technologies to understand how visitors use the site and improve the experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. If you disable cookies, some features of our site may not work as expected. We do not use cookies to track you across other websites.

6. Third-Party Links

Our website may include links to third-party websites, such as Google Maps. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external site you visit through a link on our website.

7. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us and we will delete it promptly.

8. Your Rights

You have the right to request access to the personal information we hold about you, to ask us to correct inaccuracies, or to request that we delete your information. To make any of these requests, please contact us using the information below. We will respond to your request within a reasonable time.

9. Retention of Information

We retain personal information only as long as necessary to provide our services and comply with legal obligations. Once information is no longer needed, we dispose of it securely.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: